Política de pago

At Nervora, operated by AM GLOBAL COMMERCE LLC, we aim to provide a smooth, convenient, and secure checkout experience.

Payments made through mynervora.com are processed using Shopify Payments and other payment methods that may be made available at checkout.

1. ACCEPTED PAYMENT METHODS

Depending on your location, device, currency, and the payment options available at checkout, we may accept:

• Major credit and debit cards, including Visa, Mastercard, American Express, and other supported card networks

• Apple Pay

• Google Pay

• Shop Pay

• Other payment methods supported by Shopify Payments and displayed at checkout

Available payment methods may vary depending on your country, currency, device, or payment provider.

The payment methods shown during checkout are the methods currently available for your order.

2. PAYMENT SECURITY

Your payment security is important to us.

Payments are processed through Shopify Payments and secure third-party payment infrastructure.

Secure Checkout

Our website uses encrypted connections to help protect information transmitted during checkout.

Payment Processing

Payment card information is processed securely by Shopify Payments and its payment partners.

Nervora does not directly store your complete payment card details on our website.

3. WHEN WILL I BE CHARGED?

One-Time Purchases

For one-time purchases, your selected payment method will generally be charged when you complete your order at checkout.

Once your payment has been successfully processed, you will receive an order confirmation by email.

Subscription Purchases

If you choose a Nervora subscription, your selected payment method will be charged for your initial subscription order when you complete checkout.

Your payment method will then be automatically charged according to the subscription frequency and pricing disclosed to you at checkout.

Your subscription will continue to renew automatically until cancelled.

To avoid a future subscription charge, you should cancel your subscription before your next scheduled renewal is processed.

For assistance with your subscription, contact:

info@mynervora.com

4. RECURRING SUBSCRIPTION PAYMENTS

By purchasing a subscription, you authorize AM GLOBAL COMMERCE LLC and its payment providers to automatically charge the payment method associated with your subscription for each recurring order.

Recurring charges may include:

• The applicable subscription product price

• Applicable taxes

• Any applicable shipping charges

Eligible Nervora subscription orders may qualify for free standard shipping to eligible Big 5 destinations in accordance with our Shipping Policy.

If your subscription price or other material subscription terms change, we will provide notice where required by applicable law.

5. FAILED SUBSCRIPTION PAYMENTS

If a recurring subscription payment is declined or unsuccessful, Shopify, our subscription provider, or our payment provider may attempt to process the payment again.

We may also contact you and ask you to update your payment information.

If payment cannot be successfully processed, your subscription order may be:

• Delayed

• Suspended

• Not fulfilled

• Cancelled

6. CURRENCY

Prices displayed on mynervora.com may be shown in different currencies depending on your location and our store configuration.

The final amount and currency applicable to your purchase will be shown at checkout before you complete payment.

Your bank, card issuer, or payment provider may apply:

• Currency conversion rates

• Foreign transaction fees

• International transaction fees

• Other processing charges

Any such charges imposed directly by your financial institution are outside Nervora's control.

7. TAXES

Applicable taxes may be calculated and added to your order depending on:

• Your delivery destination

• Applicable tax regulations

• Product type

• Other legal requirements

Any applicable taxes collected by Nervora will be displayed during checkout where required.

8. PAYMENT AUTHORIZATION

By submitting payment information through our website, you represent that:

• You are authorized to use the selected payment method

• The information you provide is accurate and complete

• You authorize us and our payment providers to process the applicable payment

• Sufficient funds or credit are available to complete the transaction

We reserve the right to cancel or hold orders where a payment cannot be verified or where we reasonably suspect fraudulent or unauthorized activity.

9. PAYMENT DECLINES

If your payment is declined, we recommend that you:

1. Confirm that your billing information is correct.

2. Ensure that your billing address matches the address associated with your payment method.

3. Check that your card has not expired.

4. Confirm that sufficient funds or credit are available.

5. Check whether your bank requires additional security verification.

6. Contact your bank or card issuer.

7. Try another payment method available at checkout.

A declined payment does not automatically mean there is a problem with our website.

Banks and payment providers may decline transactions for their own security or fraud-prevention reasons.

10. PAYMENT VERIFICATION & FRAUD PREVENTION

To protect our customers and our business, some transactions may be subject to additional security or fraud-prevention checks.

In certain circumstances, we may request additional information to verify an order.

We reserve the right to refuse, hold, or cancel an order where we reasonably believe that:

• A payment is unauthorized

• Payment information is fraudulent

• The transaction presents a significant fraud risk

• Information provided during checkout cannot be verified

If we cancel an order after payment has been collected, the applicable payment will be refunded according to our policies.

11. PAYMENT ERRORS

If you believe you have been charged incorrectly, charged more than once, or experience another payment-related issue, please contact us as soon as possible at:

info@mynervora.com

Please include your order number and relevant details so that we can review the transaction.

12. REFUNDS

Approved refunds are generally returned to the original payment method used for the purchase.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

Please review our Return & Refund Policy for full details regarding refund eligibility and processing.

13. CHARGEBACKS & PAYMENT DISPUTES

If you experience an issue with an order or payment, we encourage you to contact us first at info@mynervora.com so that we can attempt to resolve the matter.

If a payment dispute or chargeback is submitted, we may provide relevant transaction information to Shopify, our payment providers, banks, or card networks as part of the dispute process.

This information may include:

• Order details

• Payment information

• Shipping and tracking information

• Delivery confirmation

• Subscription authorization

• Customer communications

• Relevant account activity

Nothing in this section limits any rights available to you through your bank, card issuer, payment provider, or applicable law.

14. CHANGES TO THIS PAYMENT POLICY

We may update this Payment Policy from time to time to reflect changes to our payment methods, payment providers, subscription services, business practices, or applicable requirements.

The latest version will always be available on mynervora.com.

15. CONTACT US

If you have questions regarding billing, payments, subscription charges, refunds, or your order, please contact:

Nervora
Operated by AM GLOBAL COMMERCE LLC
4008 Laramie Street
Cheyenne, Wyoming 82001-2064
United States

Email: info@mynervora.com
Website: mynervora.com

Customer support is available Monday to Friday, from 9:00 AM to 5:00 PM.