Política de privacidad

Last updated: October 19, 2026

This Privacy Policy describes how AM GLOBAL COMMERCE LLC, operating under the brand Nervora (“Nervora,” “we,” “us,” or “our”), collects, uses, processes, and discloses your personal information when you visit or use mynervora.com, purchase our products, enroll in or manage a subscription, communicate with us, or otherwise interact with our services (collectively, the “Services”).

Our online store is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer our Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood the practices described below.

1. PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies you or can reasonably be linked to you.

Depending on how you interact with Nervora, we may collect or process the following categories of personal information:

Contact Information

This may include:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order and Transaction Information

This may include:

  • Products purchased

  • Products viewed

  • Shopping cart activity

  • Order history

  • Returns or refund requests

  • Discounts or promotional offers used

  • Transaction details

  • Payment status

  • Shipping and delivery information

Subscription Information

If you enroll in a Nervora subscription, we may process information including:

  • Subscription plan selected

  • Products included in your subscription

  • Subscription frequency

  • Renewal dates

  • Billing status

  • Subscription order history

  • Subscription changes

  • Pauses or cancellations

This information is used to administer and manage your recurring subscription.

Payment Information

Payments are processed through Shopify and/or third-party payment providers.

Depending on the payment method used, these providers may collect payment card or financial information necessary to process your transaction.

Nervora may receive information relating to your payment, such as transaction identifiers, payment status, billing details, payment method type, or payment confirmation.

Account Information

If you create an account, we may process information such as:

  • Login credentials

  • Account preferences

  • Saved addresses

  • Subscription settings

  • Purchase history

Communications With Us

We collect information that you provide when you contact us, including through:

  • Customer support

  • Email

  • Contact forms

  • Refund or return requests

  • Subscription-related requests

  • Reviews or feedback

Device and Technical Information

When you access our Services, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Device identifiers

  • Cookie identifiers

  • Similar technical information

Usage Information

We may collect information about how you interact with our website, including:

  • Pages viewed

  • Products viewed

  • Links clicked

  • Items added to or removed from your cart

  • Checkout activity

  • Website navigation

  • Date and time of visits

  • Interaction with advertisements or marketing communications

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from several sources.

Directly From You

For example, when you:

  • Place an order

  • Subscribe to a Nervora product

  • Create an account

  • Contact customer support

  • Submit a form

  • Request a return or refund

  • Subscribe to marketing communications

  • Manage your subscription

  • Provide a review or other feedback

Automatically

We may collect information automatically when you visit or interact with our website through technologies such as:

  • Cookies

  • Pixels

  • Tags

  • Analytics tools

  • Similar tracking technologies

From Service Providers

We may receive information from companies that help us operate our business, including:

  • Shopify

  • Payment processors

  • Subscription management providers

  • Shipping and fulfillment providers

  • Customer support platforms

  • Analytics providers

  • Marketing and advertising providers

  • Fraud prevention providers

From Business Partners and Other Third Parties

Where permitted by applicable law, we may receive information from advertising platforms, analytics providers, social networks, and other business partners.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes:

Providing Our Services

We use personal information to:

  • Process orders

  • Process payments

  • Fulfill and ship purchases

  • Manage subscriptions

  • Process recurring subscription orders

  • Send order and shipping updates

  • Manage customer accounts

  • Process returns and refunds

  • Provide customer support

  • Respond to questions or requests

Managing Subscriptions

For customers enrolled in a subscription, we may use personal information to:

  • Process recurring payments

  • Create recurring orders

  • Send subscription-related notifications

  • Manage subscription renewals

  • Process cancellations

  • Process subscription modifications

  • Provide subscription benefits such as eligible free shipping

Personalizing and Improving Our Services

We may use information about your interactions with our Services to:

  • Remember your preferences

  • Improve our website

  • Improve our products and Services

  • Understand customer behavior

  • Recommend relevant products

  • Improve the shopping experience

Marketing and Advertising

Where permitted by law, we may use personal information to:

  • Send promotional emails

  • Send promotional text messages where you have opted in

  • Provide offers or discounts

  • Measure advertising effectiveness

  • Display personalized advertisements

  • Understand how customers interact with advertising campaigns

Depending on your location, certain advertising activities may legally be considered “selling,” “sharing,” or using personal information for targeted advertising.

Where required by applicable law, we will provide appropriate mechanisms for you to opt out.

Security and Fraud Prevention

We may use personal information to:

  • Detect fraudulent transactions

  • Protect customer accounts

  • Prevent unauthorized payments

  • Investigate suspicious activity

  • Protect our website and systems

  • Enforce our Terms and policies

Legal and Regulatory Purposes

We may process personal information when necessary to:

  • Comply with applicable laws

  • Respond to valid legal requests

  • Meet tax or accounting obligations

  • Resolve disputes

  • Enforce our agreements

  • Protect our legal rights or those of others

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties when necessary to operate our business and provide our Services.

These parties may include:

Shopify

Our store is hosted and powered by Shopify.

Shopify processes information relating to your use of our store to provide ecommerce functionality and other services.

Payment Providers

We may disclose information to payment processors and financial institutions to process and verify payments.

Shipping and Fulfillment Providers

We may provide necessary information such as your name, address, telephone number, email address, and order details to companies involved in preparing, shipping, tracking, and delivering your order.

Subscription Service Providers

If third-party technology is used to manage recurring subscriptions, relevant customer and subscription information may be processed by that provider.

Marketing and Advertising Partners

We may work with advertising, analytics, email marketing, SMS marketing, and other marketing providers.

Depending on your jurisdiction and the services enabled on our store, this may involve processing information regarding your website activity for advertising or measurement purposes.

Mobile numbers and SMS consent are never shared for marketing. None of the disclosures described in this section apply to your mobile phone number or to your SMS opt-in data and consent. We do not sell, rent, or share mobile numbers or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes. See Section 8 for details.

Analytics and Technology Providers

We may use third-party services to help operate, secure, understand, analyze, and improve our website and Services.

Professional Advisers

Information may be disclosed where reasonably necessary to professional advisers such as:

  • Lawyers

  • Accountants

  • Auditors

  • Consultants

Legal Requirements

We may disclose personal information where required by applicable law, court order, subpoena, governmental request, or other valid legal process.

Business Transactions

If AM GLOBAL COMMERCE LLC undergoes or considers a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be disclosed as part of that process, subject to applicable law.

5. SHOPIFY

Our Services are hosted by Shopify.

Shopify collects and processes certain information regarding your access to and use of our store in order to provide its ecommerce services.

Information submitted through our store may therefore be processed by Shopify and its service providers in countries outside your country of residence.

Shopify may also provide features relating to analytics, fraud prevention, personalization, advertising, checkout, payments, and customer privacy.

Depending on the Shopify services enabled on our store, Shopify may process information about your interactions with Nervora as well as interactions with other Shopify merchants.

Shopify maintains its own privacy practices and provides customers with mechanisms for exercising certain privacy rights directly with Shopify.

6. COOKIES AND TRACKING TECHNOLOGIES

We and our service providers may use cookies and similar technologies to operate and improve our Services.

These technologies may be used for purposes including:

  • Website functionality

  • Shopping cart functionality

  • Checkout

  • Account authentication

  • Security

  • Remembering preferences

  • Analytics

  • Performance measurement

  • Advertising

  • Marketing attribution

  • Personalization

Some cookies are necessary for our website to function properly.

Other cookies, particularly those used for analytics, advertising, or personalization, may require your consent depending on where you live.

Where required, you will be provided with options to accept, reject, or manage non-essential cookies.

You may also be able to manage cookies through your browser settings.

Disabling certain cookies may affect the functionality of the website.

7. PERSONALIZED AND TARGETED ADVERTISING

We may work with advertising and marketing partners to better understand how customers interact with our website and advertisements.

These partners may use cookies, pixels, and similar technologies to collect information relating to your interactions with our Services.

Depending on where you reside, this activity may be considered targeted advertising, sharing, or sale of personal information under applicable privacy laws.

Where required, you may exercise applicable opt-out rights using the privacy choices made available through our website.

8. EMAIL AND SMS MARKETING

If you choose to receive marketing communications from Nervora, we may use your contact information to send promotional messages.

Email

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

SMS / Text Messages

If you provide your mobile phone number and expressly opt in to receive text messages from Nervora, we may send you recurring automated marketing text messages (for example, cart reminders) as well as messages related to your orders. Consent to receive marketing text messages is not a condition of any purchase.

  • Message frequency: message frequency varies.

  • Costs: message and data rates may apply, depending on your mobile carrier and plan.

  • Opt-out: you can cancel at any time by replying STOP to any of our messages. After you reply STOP, we will send one final message confirming that you have been unsubscribed.

  • Help: reply HELP for help, or contact us at info@mynervora.com.

  • Carriers: mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with the service providers that help us deliver the messages (such as our SMS messaging platform), who may use it only to provide that service to us.

Opting out of marketing communications will not prevent us from sending necessary transactional communications relating to your orders, payments, account, or active subscription.

9. THIRD-PARTY WEBSITES AND LINKS

Our Services may include links to websites, applications, social networks, or other online platforms operated by third parties.

We do not control those third parties and are not responsible for their privacy, security, or data practices.

We encourage you to review the privacy policies of third-party websites before providing personal information.

10. INTERNATIONAL DATA TRANSFERS

Because Nervora operates online and works with service providers that may operate internationally, your personal information may be processed or stored outside your country of residence.

Those countries may have privacy and data protection laws that differ from the laws in your jurisdiction.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

11. CHILDREN'S PRIVACY

Our Services are not intended for children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us at info@mynervora.com so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under 16 years of age where those terms are defined by applicable privacy law.

12. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission, storage, or security is completely secure.

We therefore cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account login information and should not share passwords or account credentials with others.

13. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on factors including:

  • Whether you maintain an account

  • Whether you maintain an active subscription

  • Order and transaction history

  • Customer support requirements

  • Legal obligations

  • Tax and accounting requirements

  • Fraud prevention

  • Dispute resolution

  • Enforcement of our agreements

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

14. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate personal information

  • Request deletion of your personal information

  • Request a copy or portability of certain personal information

  • Restrict or object to certain processing

  • Withdraw consent where processing is based on consent

  • Opt out of certain targeted advertising

  • Opt out of certain sales or sharing of personal information

  • Appeal certain decisions regarding privacy requests where applicable

These rights are subject to applicable law and may differ depending on your jurisdiction.

To submit a privacy request, contact us at:

info@mynervora.com

We may need to verify your identity before completing certain requests.

You will not be discriminated against for exercising privacy rights provided by applicable law.

Where permitted by law, you may also use an authorized agent to submit certain requests on your behalf.

15. PRIVACY CHOICES

Depending on your location and the technologies enabled on our website, you may be able to manage:

  • Cookie preferences

  • Targeted advertising preferences

  • Data sharing preferences

  • Marketing subscriptions

through privacy controls made available on mynervora.com.

Where required by applicable law and supported by our systems, we may also recognize legally valid browser-based privacy preference signals.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • Changes to our Services

  • New technologies or service providers

  • Legal or regulatory requirements

  • Changes to how personal information is processed

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.

Where required by applicable law, we may also provide additional notice regarding material changes.

17. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a privacy-related complaint, please contact us:

Nervora
Operated by AM GLOBAL COMMERCE LLC
4008 Laramie Street
Cheyenne, Wyoming 82001-2064
United States

Email: info@mynervora.com
Website: mynervora.com

Customer support is available Monday to Friday, from 9:00 AM to 5:00 PM.

We will review and respond to privacy requests in accordance with applicable law of the United States.

Have Questions About Nervora?

We’re here to help. 

Whether you have questions about ingredients, how to take Nervora, shipping, subscriptions, or your order, our support team will get back to you as soon as possible.